Terms of Service
Last updated: 20 December 2025
1. Acceptance of Terms
By accessing and using Drivora ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
2. Service Description
Drivora is a platform connecting driving instructors with students for booking and payment processing. We provide:
- Public booking pages for instructors
- Payment processing via Stripe Connect
- Lesson scheduling and management tools
- Student management and communication features
Important: Drivora does not provide driving instruction. Driving lessons are delivered by independent instructors and are subject to the instructor’s availability, policies, and professional obligations.
3. Subscription & Pricing
Instructor Subscription: £19.99/month (VAT included). 14-day free trial with no card required.
Platform Fee: We charge a 1% application fee on each lesson payment processed through Stripe Connect. This fee is calculated on the lesson price and deducted automatically.
Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
4. Payment Processing
Lesson payments are processed via Stripe Connect. Students pay instructors directly. Drivora is not the merchant of record for lesson payments. Stripe's terms apply to all payment transactions.
Cash payments may also be tracked within the platform but are handled offline between instructor and student.
You are responsible for providing accurate payment information and complying with Stripe’s requirements. Payment availability may vary by instructor (e.g., card payments may be disabled until an instructor completes Stripe Connect onboarding).
5. Refunds & Disputes
Refunds: Instructors may issue refunds for lessons through the platform. Refunds include the full lesson price plus the 1% platform fee.
Disputes: Drivora assists with payment disputes by submitting evidence to Stripe on behalf of instructors. If a dispute is lost, the refund is issued by Stripe according to their policies.
Drivora is not responsible for the outcome of Stripe chargebacks/disputes, bank decisions, or card network rules.
6. Cancellation Policy
Each instructor sets their own cancellation/reschedule window (e.g., 24, 48, or 72 hours). This window is displayed on the instructor's booking page and is enforced by the platform.
Students cannot reschedule or cancel lessons within the instructor's specified window without instructor approval.
7. Data & Privacy
We collect and process personal data as described in our Privacy Policy. This may include a DVLA driving record check code if a learner provides one for instructor verification.
We do not request or store driving licence photos through Drivora.
8. Data Retention
We retain financial and audit logs for 7 years in accordance with UK tax law. Personal data may be anonymized upon request while preserving required financial records.
9. Prohibited Conduct
You may not use the Service to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit harmful or malicious code
- Abuse trial policies or create duplicate accounts
- Harass, abuse, or harm other users
10. Disclaimers
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we exclude all implied warranties, conditions, and representations, including those relating to merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that the Service will be uninterrupted, error-free, or secure, or that bookings, notifications, payments, or reminders will always be delivered without delay.
Driving lessons are provided by independent instructors. Drivora does not supervise or control lessons and does not verify instructor qualifications or student suitability beyond what the platform may optionally collect (e.g., a DVLA check code if provided).
11. Limitation of Liability
Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.
Subject to the above, to the maximum extent permitted by law, Drivora will not be liable for any indirect, incidental, special, consequential or punitive losses, or any loss of profits, revenue, goodwill, data, business interruption, or anticipated savings.
Subject to the above, Drivora’s total liability arising out of or in connection with the Service shall not exceed the greater of: (a) £100; or (b) the fees you paid to Drivora in the 12 months immediately preceding the event giving rise to the claim.
Drivora is not liable for: (a) instructor conduct, lesson outcomes, road incidents, or disputes between instructors and students; (b) delays or failures caused by third-party providers (e.g., Stripe, email/SMS delivery, hosting); or (c) user errors (e.g., incorrect email/phone/pickup address).
12. Indemnity
You agree to indemnify and hold Drivora harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your misuse of the Service, your breach of these Terms, or your interactions with other users (including lessons).
13. Changes to Terms
We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new Terms.
14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
15. Contact
For questions about these Terms, contact us at support@drivora.co.uk